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DivineCanvas

Return, Refund & Cancellation Policy

We want every order to be a happy experience. Here's everything you need to know — explained simply and honestly.

⚠️ All photo print orders are custom-made and cannot be returned unless damaged or defective. Please read this policy carefully before placing your order.

Shipping & Delivery Policy

At DivineCanvas, every artwork is made with care and attention to detail. We ensure each order is properly checked, securely packed, and safely shipped to reach you in perfect condition.

Packaging & Quality Check

During the packaging process, we create a packing video to ensure the product is properly inspected before dispatch. We also use official DivineCanvas branded sealing tape for added security and authenticity.

Before handing over the parcel to the courier service, every product goes through a final quality inspection.

To minimize the risk of damage during transit, all artworks are packed using strong protective materials and secure packaging methods.

✓ Thorough product inspection before dispatch
✓ Secure protective packaging
✓ Company-branded sealing tape for authenticity
✓ Packaging video created for quality assurance

Cancellation Policy

You can cancel your order within 8 hours of placing it — completely hassle-free.

Since every canvas print at DivineCanvas is made to order, our production team begins preparing your artwork shortly after the order is placed. Early cancellation helps avoid unnecessary production work.

Cancellation Terms

✓ Cancel within 8 hours → Full cancellation accepted

~ Cancel after 8 hours (if production has not started) → We will try our best to help based on the order status

✕ Cancel after printing or framing has started → Cancellation is not possible

If you need to request a cancellation after 8 hours, simply contact our support team and we will check the production status for you.

Returns for Custom Artwork

All custom-sized canvas prints are non-returnable and non-refundable once printing has started.

This applies to:

  • Framed artworks
  • Unframed artworks
  • Domestic orders within India
  • International orders

Each artwork is specially created according to your selected size and design, which means it cannot be reused or resold.

This policy follows standard practices within the custom print industry.

International Orders Refund Policy

For international orders, customers are responsible for return shipping charges in case of refund or exchange.

Lost or Damaged Shipments

We take shipping safety seriously and packaging issues are very rare. However, if any issue occurs during delivery, we are here to help.

Lost Shipments

If your order is lost during transit, we provide a 100% full refund, regardless of:

  • Delivery location
  • Framed or unframed order type

✓ Lost in transit → Full refund guaranteed

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and share clear photos of the damage.

Our team will personally review the issue and provide a fair resolution based on the condition of the artwork.

~ Damaged on delivery → Partial or full refund based on damage assessment

✓ Every case is handled personally and fairly

Please share:

  • Clear photos of the damaged product
  • Photos of the packaging (if possible)

This helps us resolve your issue faster.

Need Help?

We are a small and dedicated team, and we personally respond to every customer message.

Whether you have:

  • A cancellation request
  • A shipping concern
  • A delivery issue
  • Or a question before ordering

Feel free to contact us anytime.

📧 Email: divinecanvas.arts@gmail.com